Last Updated: May 6, 2025
This Privacy Policy describes how 4Ways Express ("we," "us," or "our") collects, uses, and discloses your information when you use our website, mobile applications, and services.
1. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and shipping/billing address.
- Account Information: Username, password, and account preferences.
- Payment Information: Credit card details, billing address, and other payment details (stored securely through our payment processors).
- Shipping Information: Package details, delivery instructions, recipient information, and tracking data.
- Communication Data: Information provided in correspondence with our customer service team.
Automatically Collected Information
When you use our website or mobile applications, we may automatically collect:
- Device Information: Device type, operating system, browser type, and IP address.
- Usage Data: Pages visited, time spent on pages, links clicked, and interactions with our platform.
- Location Data: General location information derived from IP address and, with your permission, precise GPS location for delivery tracking.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies.
2. How We Use Your Information
We use your information for the following purposes:
Service Provision
- Process and fulfill your delivery requests
- Manage your account and provide customer support
- Verify your identity and process payments
- Provide tracking information for your shipments
Communication
- Send transaction confirmations and shipping updates
- Respond to your inquiries and support requests
- Send service announcements and updates
- Provide information about our services (with consent)
Service Improvement
- Analyze usage patterns to improve our website and services
- Debug problems and fix errors
- Develop new features and services
- Conduct research and analytics
Security and Legal Compliance
- Protect against fraud and unauthorized transactions
- Enforce our Terms of Service
- Comply with legal obligations
- Establish, exercise, or defend legal claims
3. Information Sharing and Disclosure
We may share your information with:
| Recipient Category |
Purpose of Sharing |
| Service Providers |
Third-party vendors who help us provide our services (payment processors, cloud storage providers, customer support tools, analytics services). |
| Delivery Partners |
Courier partners and delivery personnel who fulfill deliveries and provide tracking information. |
| Business Partners |
Partners with whom we offer co-branded services or joint marketing initiatives, with your consent. |
| Legal Authorities |
When required by law, court order, or governmental regulation, or to protect our rights, property, or safety. |
| Business Transfers |
In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset. |
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure networks and firewalls
- Regular security assessments and monitoring
- Access controls and authentication procedures
- Employee training on data security practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
5. Your Privacy Rights
You have the right to access and review the personal information we have collected about you. You can request a copy of your personal information by contacting us.
If you believe that any personal information we hold about you is incorrect or incomplete, you can request that we correct it.
You can request that we delete your personal information, subject to certain exceptions provided by law (such as information needed for legal compliance or to process active transactions).
You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our website. These technologies help us analyze website traffic, customize our services, and deliver targeted advertising.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function properly.
- Analytical/Performance Cookies: Help us analyze how visitors use our website.
- Functional Cookies: Enable enhanced functionality and personalization.
- Targeting Cookies: Record your visit, pages visited, and links followed to make advertising relevant.
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
7. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to remove the information.
8. International Data Transfers
We may transfer, store, and process your information in countries other than your own. When we do so, we implement appropriate safeguards to ensure your information receives an adequate level of protection. By using our services, you consent to the transfer of your data internationally as described in this policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
4Ways Express
200-275 Slater Street
Ottawa, ON K1P 5H9
Canada